Conversation Memory at a glance
At SIGNAL 2026, Twilio released four capabilities that keep customer context across channels and connect any AI agent to its voice and messaging network.
What changed with Conversation Memory
Twilio announced Conversation Memory, Conversation Orchestrator, Conversation Intelligence, and Agent Connect as generally available on May 6, 2026, after a private beta that began in January 2026.
Conversation Memory keeps a customer's history and conversation state across channels. Orchestrator joins separate calls and messages into one conversation and handles routing, escalation, and handoffs between AI and people. Conversation Intelligence analyzes live conversations to trigger workflows. Agent Connect is a self-hosted, model-agnostic, open-source framework that links a business's own AI agent to Twilio voice and messaging.
Why Conversation Memory matters for businesses
For agencies building voice and SMS agents on Twilio, these pieces cover work that often had to be built by hand: remembering prior contacts, passing a caller to a human, and swapping the underlying AI model without rewiring the phone integration.
Sources for this story
- Twilio's Next Generation Platform: An Infrastructure Layer for Every Conversation in the Agentic Era (opens in a new tab)Official
Twilio · twilio.com
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