Troubleshooting

Check the output device and physical headphone/speaker connection. Check Master and track levels, mute, solo and routing. For MIDI, check the selected instrument, controller input and monitoring. For audio input, check microphone permission, Capture Audio channels, hardware gain and I monitoring. Use meters to find the point where activity stops.

Check record arm on the intended track and whether Record actually started. Review Punch boundaries and count-in. Selecting or monitoring a track does not necessarily arm it. After stopping, wait for the take to finish saving and read any error message.

You may be hearing both hardware direct monitoring and software monitoring. Choose one path. Use wired monitoring for a timing check. Reduce the buffer only when the computer can sustain it; reported latency does not include every part of a physical listening path.

Stop, increase the buffer and test again. Bypass demanding processing one device at a time. Check sample rate and the audio device's own control application. If using an installed plug-in, test a saved copy with that plug-in bypassed and preserve its state.

Click the intended editor and check Settings → Shortcuts. Text fields, dialogs and MIDI Keyboard have their own key contexts. Numbers select arrangement tools. In the arrangement, 0 mutes the selected track. In Clip → Notes, 0 mutes selected notes; in Steps it mutes the selected pitch row. Click the intended editor before using the key. The legacy Shift-number workspace shortcuts are removed.

Turn Fold off to see unused pitches. Scale limits the view to scale pitches and any existing out-of-scale notes; turn it off for all 128 MIDI pitches. Scroll vertically through the keyboard or Steps rows. Notes and Steps share these filters.

Open the correct Clip and check the active tool. A scale setting is a reference and does not automatically rewrite every existing note. For automation curves, create two points at different values first. Check for a manual automation override if playback does not follow a lane.

Email apps@iacompa.com with the build, macOS version, device/plug-in names, exact steps and the observed result. A small screenshot or minimal example is more useful than an entire private recording. Remove personal information and share only material you have permission to send.

Use the keyboard percentage button to reset to 100%, or focus its corner grip and press Home. A small window can reduce the displayed size; below the readable minimum, scroll inside the keyboard to reach controls. Escape releases held software notes. Closing the keyboard or losing app focus also releases them. Check the destination track before playing again.

A loading or error message is different from an empty audio recording. Wait for loading to finish, read the error if it fails, and preserve the project and original file. Use Fit audio to bring the current occurrence into view. Check Warp / Pitch and waveform offset before changing the source timing.

Stop recording and finish the active gesture. A frozen track, missing audio, stale selection or pending warp preparation can disable clip edits. If a preparation reports that the clip changed, select the current clip and retry once. Undo a completed edit before trying a different approach.

If Audio-Engine Error offers Restart Engine, check the output connection and selected audio device, then choose Restart Engine once. This restarts audio; it does not undo your project edits. Wait for the result before trying playback again.